We’re proud to announce that Howden has now received over 60,000 reviews on Trustpilot, with an outstanding average rating of 4.8 out of 5. This milestone isn’t just a number to us, it’s a reflection of the relationships we’ve built, the advice we’ve given, and the promises we’ve kept.
Every single review represents a real person who’s taken the time to share their experience – and time and again, certain themes come up. Here’s what our clients say about our service, and why they trust us, recommend us, and keep coming back.
1. Speaking to a real person matters
In an age where so many companies rely on chatbots or endless call queues, people appreciate being able to talk to someone who actually listens. Whether it’s over the phone or in one of our 200 local branches, our clients say they value that human connection.
We believe insurance should be personal. That’s why we continue to invest in local teams across the country. We’ve recently opened new branches in Canterbury and York, while refurbishing branches in Gloucester, Shirley, Sheldon and Stratford Upon Avon.
Each branch team is made up of real, local people who know your area, your risks, and your needs.
2. Quality advice that you can trust
What makes us different is the expertise and care behind every policy we place. Our team members are highly trained, and many have decades of experience. Whether you’re insuring a business, home, or specialist vehicle, you’ll speak to someone who knows their stuff – and genuinely wants to help.
3. No jargon, just plain English
Insurance can feel overwhelming. That’s why our teams are trained not just to understand complex policies, but to explain them to you so that you understand the policy you’re taking out. No jargon, just plain English.
This clarity and patience really matter – especially for those who find financial matters stressful or confusing. Which let’s face it, insurance can be both! But we go above and beyond to make our clients feel confident and empowered.
4. We love a challenge
From heritage homes to campervans, charities to cyber insurance, our clients praise us for understanding the specialist cover they need.
We don’t believe in one-size-fits-all insurance. That’s why we’ve built teams of experts across different sectors and specialist risks – so you always speak to someone who knows the ins and outs of your world, no matter how complex the challenge or unique the situation.
5. Claims handling that puts you first
Nobody wants to make a claim – but when the worst happens, our clients say we’re calm, clear and on their side. We know a claim is the moment when insurance really matters. That’s why we work closely with clients, insurers, and loss adjusters to get things resolved smoothly – and with the least possible stress.
A big thank you
Reaching 60,000 Trustpilot reviews is something we’re incredibly proud of — not just for the number, but for what it represents. Every review is a moment of trust, a conversation well-handled, a claim fairly resolved, or a question answered clearly.
If you’re already a client and love what we do, why not recommend us to your friends and family? There’s no better endorsement than a personal one — and it means the world to us.
And if you’ve got one policy with us, why not see if we can help with something else too? Whether it’s home, motor, business, travel, or something more specialist, we may be able to simplify your cover and save you money — all with the same expert, friendly service.
You could also read:
- Hidden risks in your garden
- Can you be insured for ‘travel anxiety’?
- Home improvements that don’t need planning permission
- Are you a target for ‘crash for cash’ scammers?
- Cyberattacks: how to protect your data
This is a marketing blog by Howden Insurance.