Howden Insurance is delighted to share that we have been named the Broker of the Decade at the prestigious British Insurance Awards 2024. Being nominated for this award was an honour – winning it feels amazing.
Kelly Ogley, CEO of Howden Consumer & Local Commercial, and Sarah Hughes, CEO of Howden Specialty, along with everyone at Howden, would like to thank our clients, insurers, and partners for their unwavering support over the years.
It truly is an incredible achievement, and one that would not have been possible without you, our wonderful clients, over the last decade. We wanted to take this time to reflect on our journey with you, and look at what the future holds!
Putting people first
While there are many ways to measure success in business, at Howden we take great pride in our relationships with clients. We understand that each and every client is unique, and therefore your insurance needs are unique too.
Our people-first approach to all that we do means that our team is fully focused on helping you get the right advice when it comes to covering the things that mean the most to you. That’s why we value ‘real’ interactions – rather than AI chatbots– and are committed to having easily accessible high street branches.
We understand that knowing your local broker is ready when you need us, however you need us, matters. Whether that’s the little things, from enjoying a cuppa and friendly chat in branch while we sort your cover, to stepping up when disaster strikes, helping arrange whatever emergency accommodation, transport, or support you may need.
Cover for every specialist requirement
Howden is a specialist broker. But what does that mean? Many think that the term ‘specialist’ comes with a hefty price tag – but that really isn’t the case. You see for us, being a specialist broker doesn’t mean we charge more for our knowledge. It simply means we have the ability to arrange cover for a huge range of niches.
And we’re able to do this by constantly working behind the scenes to strengthen our relationships with a wide panel of insurers, so that we can offer you over 100 insurance products, from home insurance to horsebox, commercial cover to kit cars.
At Howden we embrace a ‘no limits’ approach to everything we do. So, if you need cover a unique property, for example, a house with a thatched roof, or even an unusual vehicle (we insured a tank for one client!), we have the right schemes in place to help you – all is takes is that initial conversation.
Being a Force for Good
Something that sets us apart from other service providers is our branch network. And while other businesses have left the high street, we’re opening up more and more. But one thing that is important to us is that we’re not just ‘on the high-street’ but ‘in the high-street’.
That means being a part of your local community, whether through charity work, local recruitment and career development, or helping other local businesses thrive. By giving back to our clients and the causes that matter to them, we can help communities to grow and flourish.
We sponsor local sports teams, from Sevenoaks to Solihull, Eastleigh to Alcester, and many more, so that community clubs can continue as the beating heart of communities for generations to come. We run kit and boot exchanges, so that anyone who wants to play can get out on the pitch. And we organise donations for local food banks, striving to support as many people as we can.
You might not expect an insurance broker to collect sanitary products to help combat period poverty, collect football boots, jump out of planes, or run marathons. But across Howden, our team will stop at nothing to raise money – and awareness – for important causes.
What comes next?
The point in telling you all this, really, is to let you know that we’re just getting started! With the collective power of insurance, we’re now aiming even higher on our clients’ behalf.
As we embark on our journey as the sponsors of The British & Irish Lions, we’ll keep bringing you even more exciting competitions and events, while expanding our work at a grassroots level. That’s in addition to the community events and support that we already engage in.
And our commitment to great service, innovation, and accessibility remains unwavering. We invite you to visit your local branch, where our friendly team awaits. Discover the activities you can be part of, as we look ahead to another ten years of excellence.