The challenge of a flooded branch

What happens when your local insurance broker is the one that’s flooded?

As an insurance broker, we always pride ourselves on going above and beyond for our clients. Whether you need impartial, expert advice on your next policy, or someone by your side during a claim, our team are here to help.

We like to share examples of how we help our clients, from sorting last minute accommodation, to helping clean up after a flood, to averting disaster after vehicle vandalism.

But what happens when it’s one of our own that needs to claim?

Well, that’s exactly what happened to our team in Loughborough at the start of the year. Shortly after returning from the festive break, Loughborough was hit by unprecedented and extensive flooding for the area, when heavy rainfall caused the Grand Union Canal to burst its banks. At the branch, water levels rose rapidly above the window ledges and began pouring inside.

Howden Loughborough Branch Manager Jamie Reynolds explained: “As a team, we reacted swiftly to ensure everyone was out safely with everything they needed, and the electrics turned off within branch. And thankfully, we were able to start remote working the same day, so we could inform our clients of the situation, and then continue to deliver the same great service.”

The team quickly adapted to working from home to help clients, including those in the community who had also been affected by flooding. So, while it was business as (almost) usual, Jamie quickly began to plan the next steps for clean up and repairs.

He continued: “I think during the evening of that first day, I had made about 35 calls, all arranging what would happen next, and thankfully we had a plan of action decided within hours.

We’re grateful for the support and quick responses of local businesses, including Tom Bates and the team at The Printers. They quickly provided signage for the branch advising clients of the closure and even offered us temporary office space so we could still meet with clients in-person.

“We were also fortunate to have Sam Cooper and the TSD Group supporting on the clean-up, Matt Harbot and his team at Harbot Builders leading repairs, and Graham Bettany and Brodman installing our new fire alarm system.”

The diligent work of these local Leicestershire businesses meant that work to repair our branch began promptly, with new flooring, décor and safety systems in place. Now, the team are delighted to be back open from Friday 16th February.

Jamie continued: “Having the place where we take pride in coming to work and helping clients suddenly flooded was an unexpected shock for the whole team. This was no small job, and we were fortunate to have the support of the wider Howden Group, our understanding clients, and other local businesses.

“It just goes to show the importance of having the right protection and cover in place on your property, should a ‘worst-case scenario’ like this occur – something our team know all too well as insurance experts!

“If anyone is struggling to get back on their feet following the recent floods, whether at home, or with their business, please do let us know, as we’ll do our utmost to support you.”

Sorting your home insurance can be difficult if your home has previously flooded or it’s deemed to be in a flood risk area. If you’re unsure about whether your home is at risk of flooding, we can help you find the right information, and also help you arrange specialist cover to suit you and your home.

To celebrate the branch reopening and show appreciation for the community’s support, the Howden Loughborough team are hosting a relaunch event, with free refreshments and prize giveaways. All residents are invited on the 29th February from 10am – simply pop in.

To learn more about Howden Insurance, simply give your local branch a ring or visit in person and speak with a member of the team.

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